Frequently Asked Questions

When can I check-in? What time is check out?

Your room is available for check-in from 3pm and check-out time is before 12 noon. If you are arriving early or would like a later checkout time please contact us (additional charges may apply).

Do you accept group bookings?

If you are reserving 5 or more rooms for your party please contact us.

Does the room have a...

We are regularly asked about the following items and are pleased to confirm they are available:
Hairdryer, in-room safe, iron & ironing board (on request).

Does Glenroyal Hotel accommodate people with disabilities?

All public areas are wheelchair accessible and the lift serves all floors.

Can children use the Leisure Club

For families one of our main attractions is the family friendly hotel leisure club! We have 2 completely separate pools - you can relax and enjoy the Family pool which incorporates a kid's paddling pool and underwater jets. Children must always be accompanied by an adult. Swimwear and accessories are available to purchase at the club if you have forgotten them.

Children under 17 years can use the leisure club facilities until 7pm each evening.

Do the hotel allow pets?

Only guide dogs are permitted in the Glenroyal Hotel & Leisure Club.

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

Glenroyal Hotel and Leisure Club is a non-smoking property and smoking is strictly prohibited in all areas including guest bedrooms.

Do the hotel have internet access?

Yes, free Wi-Fi internet is available in public areas including the lobby, restaurant, bar, conference centre and a free broadband internet connection in all guest bedrooms.

What car parking facilities are available?

We have a large, open carpark for all guests and Leisure Club members.

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